e2 Terms and Conditions

1. General Provisions

These Terms and Conditions ("Terms") apply to the e2 platform and all its services. By opening an account or using any service on e2, you are considered to have automatically accepted these Terms. It is therefore necessary to read this document in full before registering.

e2 reserves the right to change these Terms at any time. If you continue using the platform after updated Terms are published, you will be considered to have accepted those changes. The date of the latest update is always shown at the top of this page.

These Terms have been prepared in Bengali and the Bengali version shall be considered final. All e2 services are for persons aged 21 or above only.

1.1 Scope of the Terms

These Terms apply to e2's website, mobile application, and services provided through any channel. Every section of the platform — sports betting, casino, slots, live casino, and fishing games — operates under these same Terms.

1.2 Applicable Law

e2's services are open only to users in areas where online gaming and betting are lawful. Users are personally responsible for ensuring that using e2's services from their location is legal under local law.

2. Membership and Registration

2.1 Eligibility

To open an account on e2, you must:

• Be at least 21 years of age.
• Provide your real identity and accurate information.
• Reside in an area where the use of such services is not prohibited.
• Have never had an account closed by e2 before.
• Not be legally or mentally incapacitated from entering into a contract.

2.2 Single Account Rule

Each person may hold only one account. Opening more than one account under the same name, from the same IP address, or on the same device is strictly prohibited. If this rule is violated, all associated accounts may be closed and balances may be forfeited.

2.3 Accuracy of Information

All information provided at registration — name, date of birth, mobile number, and payment method details — must be accurate and up to date. Providing false information will result in immediate account closure and any pending or completed withdrawals may be held.

2.4 Password Security

Keeping your account secure is your own responsibility. Keep your password confidential and do not share it with anyone. If you suspect unauthorised access, notify e2 support immediately.

3. Account Verification

e2 may request identity verification documents at any time, particularly before processing withdrawals. This is e2's standard procedure for ensuring a safe service.

3.1 Required Documents

Scans or clear photos of any of the following may be requested for verification:

• Both sides of the National ID Card (NID) or passport
• Proof of current address (issued within the last three months)
• Proof of ownership of the payment method used
• A selfie photo (sometimes holding the NID)

3.2 Effect of Verification Delays

If documents are not submitted within the specified time after a request, withdrawals may be placed on hold. Failure to submit documents or submission of false documents will result in account closure.

4. Deposits and Withdrawals

4.1 Deposit Rules

Approved methods for depositing on e2 are: bKash, Nagad, Rocket, and bank transfer (including major commercial banks such as Dutch-Bangla, Islami Bank, and BRAC Bank). The minimum deposit amount is ৳300. The deposit account must be registered in the user's own name — using a payment method registered in a third party's name is prohibited.

4.2 Withdrawal Rules

Approved methods for withdrawals are: bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 1 hour. However, withdrawals may be delayed while a verification process is ongoing.

The payment method used for withdrawal must be the same one used for the deposit. If the deposit and withdrawal methods differ, additional verification may be required.

4.3 Wagering Requirement

For transactions completed using bonus funds, the specified wagering requirement must be met before a withdrawal can be made. See the bonus section below for details.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to ৳15,000. Example: depositing ৳1,000 adds a ৳1,500 bonus, making the total balance ৳2,500. To withdraw this bonus, a wagering requirement of 10 times the bonus amount must be completed — meaning in the above example, bets totalling ৳1,500 × 10 = ৳15,000 must be placed.

5.2 Other Regular Offers

e2's other promotional offers are as follows:

• e2 Weekly Reload Reward: Once per week, a deposit of ৳300 or more earns a 30% bonus, up to ৳5,000; wagering requirement 15 times.
• e2 Slot Festival Bonus: For slot games only, once per week, a deposit of ৳300 or more earns a 50% bonus, up to ৳8,000; wagering requirement 20 times.
• e2 Cricket Bonanza Offer: During major tournaments, a deposit of ৳300 or more on cricket betting earns a 40% bonus, up to ৳6,000; wagering requirement 18 times.
• e2 Birthday Special Gift: Verified account holders receive a reward of up to ৳2,000 during their birthday month; wagering requirement 10 times.
• e2 Refer a Friend Bonus: For each successful referral, both the referrer and the new member receive a reward of up to ৳3,000; wagering requirement 12 times.

5.3 Bonus Usage Conditions

• A new bonus cannot be claimed before a current bonus has been fully used.
• Bonuses may only be used on games approved by e2.
• Instructions regarding the time limit for using a bonus will be stated on the relevant offer page.
• Bonus funds can never be withdrawn directly — only winnings earned after the wagering requirement has been met can be withdrawn.
• e2 reserves the right to change or withdraw any bonus offer without prior notice.

6. Betting and Gaming Rules

6.1 Bet Acceptance

e2 reserves the right to accept or void any bet. A bet may be voided if there is suspicion of a technical error, unusual betting patterns, or fraudulent activity.

6.2 Technical Issues

If a game or bet is left incomplete due to a server error, game disconnection, or technical disruption, e2 will void the round in question and arrange for the stake to be returned. However, e2 will not be liable if the network disruption occurs on the user's end.

6.3 Prohibited Activities

Involvement in any of the following activities will result in account closure and balance forfeiture:

• Using bonuses solely to complete wagering requirements in a specific pattern (bonus hunting).
• Using software, bots, or automation tools to play games.
• Claiming bonuses across multiple accounts or splitting the same transaction across different accounts.
• Colluding with other players to fix outcomes or manipulate results.
• Using stolen or unauthorised payment methods.

6.4 Game Results

All game results are recorded on the game provider's server and that record is considered final. In any dispute over a result, e2's records shall serve as the final evidence.

7. Account Suspension and Closure

7.1 Voluntary Closure

You may request to close your account at any time by contacting e2 support. Valid cash balance may be withdrawn before account closure, but any bonus balance will be cancelled.

7.2 Suspension or Closure by e2

e2 may suspend or close an account in the following circumstances:

• Violation of any clause of these Terms
• Providing a false identity or fraudulent information
• Failure to cooperate with verification
• No activity on the account for an extended period (generally more than 12 months)
• Order from a court or relevant authority

7.3 Transactions After Closure

After account closure, valid cash balance will be returned provided the closure was not due to a breach of these Terms. Where an investigation is ongoing, funds may be held until the investigation is complete.

8. Data Protection and Privacy

e2 follows a clear policy on collecting, storing, and using users' personal information. The platform uses SSL encryption and your information is never sold to any third party.

Full details on how your information is collected, how long it is stored, and under what circumstances it may be shared with third parties can be found in our Privacy Policy.

8.1 Cookies and Tracking

The e2 website uses cookies. Session cookies are used to maintain login status, performance cookies to improve site speed, and analytical cookies to improve the user experience. Cookies can be disabled from your browser settings, though doing so may limit certain features.

8.2 Right to Correct Information

To request correction or deletion of information stored in your account, contact e2 support. However, some information must be retained for a specified period for legal or regulatory reasons.

9. Responsible Gaming

e2 believes that betting and casino games are a form of entertainment, and we are committed to ensuring they do not have a negative impact on any user's life. Never place bets when facing financial difficulties, stress, or any other difficult situation.

e2 provides several tools for users: setting deposit limits, taking a temporary break, and a self-exclusion option. For more details on these features, visit our Responsible Gaming page.

9.1 Protection of Minors

e2 is firmly committed to preventing minors from using the platform. If a parent or guardian suspects that their child or teenager is using e2, please notify support immediately. The use of parental control software on family computers or mobile devices is advised.

9.2 Where to Get Help

If you feel that betting is no longer in your control, seek professional help without delay. Mental health helplines and social support centres in Bangladesh can assist in such situations.

10. Changes to the Service

e2 may modify, add to, or remove any part of the service at any time — including the game catalogue, payment methods, bonus offers, or technical infrastructure. e2 will endeavour to give advance notice of such changes, though urgent or security-related changes may take effect immediately.

10.1 Maintenance Breaks

e2 may be temporarily unavailable for routine maintenance. During this time, any active bets or games are saved automatically and completed once the service resumes.

10.2 Third-Party Services

e2's platform includes services from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Evolution). e2 bears limited liability for disruptions caused by these providers.

11. Limitation of Liability

e2 and its operators will not be liable for losses arising from the following situations:

• Losses caused by loss of internet connection or poor connection quality.
• Losses caused by issues with the user's device or outdated software.
• Losses caused by server issues on the part of a third-party game provider.
• Losses resulting from unauthorised third-party access to an account where the password was leaked due to the user's own negligence.
• Disruptions caused by natural disasters, war, cyberattacks, or other circumstances beyond our control.

11.1 Cap on Liability

In all circumstances, e2's maximum liability will be limited to the value of the specific transaction in question. e2 is not liable for indirect or consequential loss.

12. Contact

For any questions, complaints, or assistance regarding these terms, contact e2's 24/7 live chat support in Bengali or English. You may also reach us by email: [email protected]

For general questions, simple and quick answers are available in our FAQ section.