e2 Responsible Gaming — Your Control, Your Choice
Betting and casino games are a form of entertainment — only when kept within limits. e2 believes every player should have the tools and support to manage their own gaming. On this page you will find how to play safely, when to stop, and where to go if you need help.
All betting and casino activities at e2 are for persons aged 21 or older only.
Your Protection Is Our Responsibility
Setting limits, taking breaks, and accessing support are always available to you.
What Responsible Gaming Means
Betting or playing casino games is primarily for entertainment — much like watching a film or cheering for a cricket match. But when someone starts seeing it as a way to solve financial problems or keeps playing to recover losses, it is no longer under control.
Responsible gaming means setting conscious limits — on time, money, and state of mind. e2 wants every player to make decisions with a clear understanding of their own situation. Reading our Terms and Conditions will help you understand what rules we follow and what we expect from players.
We believe that easy access to information and tools is the best protection. That is why e2 provides several self-control tools on its platform that can be used at any time.
- Gaming is for entertainment only, not as a way to solve financial problems.
- Avoid placing more bets to try to recover money you have lost.
- Only play with money that you can afford to lose without affecting your daily life.
- Take a break from gaming if you are under the influence or feeling under mental stress.
- Choose to spend time with family and friends or pick other forms of entertainment.
- Do not hesitate to seek help if you feel something is wrong — it is a sign of strength.
e2 Self-Control Tools
e2 provides several tools to help you stay in control of your gaming. These can be activated from Account Settings or requested via 24/7 live chat support.
Deposit Limit
Set your own maximum daily, weekly, or monthly deposit amount. Once set, there is a waiting period before the limit can be increased.
Session Time Limit
Decide in advance how long you will play each day. When the time is up, you will be alerted and the session will end automatically.
Self-Exclusion
Request to have your account closed for 7 days, 30 days, 6 months, or permanently. Opening a new account during this period will also be blocked.
Bonus Opt-Out
If you feel promotional offers are increasing how much you play, you can opt out of all bonuses and promotions.
Quick Break
Temporarily suspend your account for 24 or 48 hours. Take time to think — you can resume yourself once the break is over.
Betting History Review
View your full transaction and betting history at any time. Understanding your own habits is the first step toward responsible gaming.
For more details about these tools, visit our FAQ page, or speak directly with us via 24/7 live chat.
Recognise the Warning Signs
Problem gambling often develops gradually — it can be hard to notice on your own. If you see any of the signs below in yourself, stop and seek help.
Spending Beyond Budget
Betting more than your set budget, or using money meant for bills or daily expenses to play — this is a clear warning sign.
Chasing Losses
Placing more bets after a loss to try to win the money back — this cycle becomes increasingly hard to break.
Unable to Stop
Deciding to stop but repeatedly coming back, or thinking about gaming constantly — this points to dependency.
Strain on Relationships
Lying to family or friends about gambling, or it causing tension in relationships, is often a sign of a problem.
Effect on Mental State
Feeling stress, anxiety, or depression because of gaming — and continuing to play despite that — signals a need for help.
Borrowing to Play
Taking money from others or dipping into savings to place bets — this is a sign of a serious problem and prompt action is needed.
Ask Yourself
Honestly assessing yourself is where responsible gaming begins. Think about the questions below regularly. If most of your answers are "yes", take a pause now and seek help.
Ask Yourself
e2's Commitment
e2 is more than a betting platform — we care about the long-term wellbeing of our players. Visit our About Us page to learn how we are building a trustworthy and responsible platform.
- A strict verification process to ensure no one under 21 can register.
- Automatic account review when suspicious activity is detected.
- Self-exclusion requests are processed promptly — without delay.
- The support team is trained in Bengali and helps with understanding and empathy.
- Your information is kept secure — in line with our Privacy Policy.
- Self-control tools are straightforward to use without any complexity.
Where to Get Help
Acknowledging a problem and asking for help takes courage, not weakness. Whether for yourself or someone in your family — help is available through any of the options below.
e2 Live Chat Support
Talk to us in Bengali via e2's 24/7 live chat. Get direct assistance with self-exclusion, deposit limits, or any concern you may have.
Email Support
You can also reach us by email alongside live chat. The e2 support team responds in both Bengali and English on any matter related to responsible gaming.
Family and Trusted People
Talk to those close to you. Support from family and trusted friends is often the fastest and most effective help you can get.
Professional Counselling
Talk to a mental health specialist or counsellor. Gambling addiction is a mental health condition — proper treatment is available. The mental health departments of government hospitals in Bangladesh and various private organisations provide this kind of counselling.
Support Groups
You do not have to go through recovery alone. Talking to others who have been in the same situation builds mental strength and offers a new perspective.
Advice for Families
If a family member is betting excessively or becoming addicted to gambling, your role in helping them is very important. Keep a few things in mind:
First, start the conversation with empathy rather than accusations or anger. People are more willing to seek help when they feel heard without being judged. Second, rather than giving money directly, help with specific expenses they need. Third, encourage them to seek professional counselling — trying alone often does not work.
Remember, you cannot solve everything on your own. Take care of your own mental health too. Seek professional advice for yourself if needed.
Protection of Minors
e2 has strict verification in place to ensure no one under 21 can play. However, some precautions at home are also important: keep your account details away from younger members of your household, use passwords and screen locks on your devices, and have open conversations with children and teenagers about online betting.
Use your browser's parental controls or filtering software to block access to betting sites on your device. Creating a safe environment is every family's responsibility.
Take Action Now
- Talk to e2 support via live chat.
- Set a deposit limit from Account Settings.
- Request self-exclusion.
- Talk to a family member or trusted friend.
- Seek professional mental health counselling.
e2 support is available 24 hours a day, 7 days a week in Bengali and English — via live chat and email.