Your Privacy Is Our Responsibility

This Privacy Policy ("Policy") has been prepared by the organisation operating the e2 platform ("e2", "we", "us"). This Policy applies to the use of e2's website, mobile application, and all related services.

When you register on e2, make a deposit, play games, or use any of our services, you voluntarily agree to the terms of this Policy. By continuing to use our services, you indicate that you have read and understood the contents of this Policy.

All e2 services are exclusively for individuals aged 21 or above. We do not knowingly collect information from minors. If any minor's information is found in our systems, it will be deleted upon request.

This Policy is considered part of our Terms and Conditions and both documents should be read together.

e2 collects user information in various ways. The information collected can broadly be divided into two categories: information provided directly by you, and information collected automatically.

2.1 Information Provided Directly

During registration and account management, you provide the following information:

• Full name, date of birth, and national ID number
• Mobile number and email address
• Bank account or mobile banking number (bKash, Nagad, Rocket)
• Transaction details related to deposits and withdrawals
• Details provided when contacting customer support

2.2 Information Collected Automatically

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and navigation patterns on the platform
• Data collected through cookies and similar tracking technologies
• Gaming history and betting activity logs

e2 uses the information collected only for specific and legitimate purposes. We never use information for unnecessary or unrelated purposes.

3.1 Primary Purposes

• To create, verify, and manage accounts
• To process deposits and withdrawals
• To prevent fraud and ensure security
• To provide bonuses and promotional offers
• To provide customer service and support

3.2 Secondary Purposes

• To improve the platform and develop new features
• To provide a customised experience based on user preferences
• To identify and resolve technical issues
• For statistical analysis and business research (with personal identity anonymised)
• To meet legal obligations and cooperate with regulatory bodies

e2 never sells your personal information to third parties. Your information is not rented or licensed to third parties for marketing purposes.

e2 shares user information with third parties only in limited and specific circumstances.

4.1 Service Provider Partners

For payment processing (bKash, Nagad, Rocket, and bank transfers), game software providers, and technology service providers receive only the information necessary to carry out their specific functions. These partners are required to comply with e2's privacy standards.

4.2 Legal Obligations

e2 may be required to disclose relevant information under applicable laws of Bangladesh, court orders, or valid demands from competent authorities. In such cases, we disclose only what is legally required.

4.3 Business Transfers

In the event of a business restructuring, merger, or asset transfer, user information may be transferred. In such circumstances, we will notify users in advance and they will have the option to close their accounts if they wish.

e2 follows industry-standard technologies and practices to protect your information. Our security framework operates on multiple levels.

5.1 Technical Security

• SSL/TLS encryption is used for all data transfers
• Stored data is protected with AES-256 encryption
• Firewalls and intrusion detection systems are active
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication (OTP) is available for users

5.2 Administrative Security

• Only authorised staff can access user information
• All staff receive privacy training
• Data access logs are maintained and reviewed regularly
• In the event of a data breach, affected users are notified promptly

Although we maintain the highest security standards, no data transmission over the internet can be guaranteed 100% secure. It is therefore your responsibility to keep your account password confidential and to contact us if you notice any suspicious activity.

e2 uses cookies and similar technologies to improve platform functionality and personalise your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security
• Functional Cookies: Store your preferences and language settings
• Analytics Cookies: Collect statistics on platform usage
• Local Storage: Used to store limited data on your device

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

e2 retains user information only for as long as necessary. The retention period depends on the type and purpose of the information.

• Active account data: for as long as the account remains active
• Financial transaction records: for as long as required to meet applicable legal requirements
• After account closure: retained for a defined period in accordance with applicable law
• Customer support communications: for as long as is appropriate to resolve issues

Once the defined period has passed, information is securely deleted or anonymised in a way that it can no longer be linked to any specific individual.

Every registered user on e2 holds certain fundamental rights over their personal information. To exercise these rights, contact our support team.

8.1 Access and Correction

You may at any time request to view the information stored in your account and to correct any inaccurate information. Many details can be changed directly from account settings.

8.2 Deletion Request

After closing your account, you may request deletion of your personal information. However, certain information required to meet legal obligations may be retained for a specified period.

8.3 Objection to Processing

You may object to marketing communications and unnecessary data processing. You also have the option to unsubscribe directly from promotional emails or messages.

In line with e2's responsible gaming guidelines, you may request assistance with self-exclusion or setting account limits, which are handled with full protection of your privacy.

For server operations and technical service delivery, some data may be stored or processed on servers outside Bangladesh. In such cases, e2 ensures that the data is handled in accordance with the standards set out in this Policy.

Contractual privacy protection terms are in place with international data processors to ensure user information is properly safeguarded.

e2's services are exclusively for individuals aged 21 or above. We actively prevent minors from registering and their information from being collected.

Age is verified at registration, and additional identity verification is required in cases of doubt. If it is confirmed that a minor's information was collected by mistake, it is deleted immediately and the account is suspended.

If a parent or guardian believes their child has registered on e2, please contact our support team — we will act promptly.

e2 may revise this Privacy Policy when necessary. For significant changes, registered users will be notified in advance via their mobile number or email.

Continuing to use the platform after an update will be taken as your acceptance of the revised Policy. It is therefore good practice to revisit this page from time to time.

To learn more about e2 or get an overview of our operations, visit our About Us page.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our data protection team can assist in both Bengali and English.

Email: [email protected]

Live Chat: Available 24 hours a day, 7 days a week

After receiving a complaint, we will respond within a reasonable time and work actively to resolve the issue. For answers to more general questions, visit our FAQ page.